Services
Services
Product & UX design
User & business research
UX & Product strategy
What you’ll get from my services
- Insights from your business and users, to arm you with knowledge to make decisions and remove the need for guesswork
- Someone who will uncover complex requirements and ensure they’re delivered on
- Holistic solutions that appreciate and involve all relevant areas of your business
- Expertise in guiding a project end-to-end from uncertain origins to a clear validated solution
- Confidence that you’re using valuable developer time building the right thing
- Delivery of quick, tactical value as well as long term strategic objectives
- ‘Team-glue’ - bringing together product, development and design teams around a problem and it’s solution
“I ensure that complex projects go in the right direction, to a valuable outcome.
I do this using research and design processes to explore business problems. Then realise and validate ideas so that development effort is confidently spent on the right solution.”
How I’ll do that
I apply a number of methodologies and activities when designing.
They broadly fit into 2 approaches: innovation supported predominantly by qualitative research and experimentation supported predominantly by quantitative research.
Research
- 9 years of commercial experience
- Business research to explore goals, objective and requirements
- Qualitative and quantitative user research
- Defining user problems
- Validating decisions, whether at early concept stages or beta testing
Design
- 19 years of commercial experience
- Rapid concepting and prototyping
- High fidelity designs
- Detailed specification for handover
- Supporting Agile delivery teams to ensure specifications are delivered on
Process
- Fast and lean: design, test and learn via rapid prototyping or live experiments
- Measurement of experiments and releases against key UX metrics
- Team collaboration and ideation around problem statements
- Remote, in-person and global methodologies
Ways we can work together
I work remotely, hybrid, in-person and global
On a per-project basis
- End-to-end from inception to delivery
- Discovery to ideation: Uncovering problems and ideating solutions
- Definition to delivery: Generating, validating then delivering solutions
An addition to your team as a designer and/or researcher
- Slotting into your team as a lead/senior
- Informing design and research processes
- Working on strategic discovery projects to experimentation to regular Agile sprints
- Mentorship of designers and researchers
As a research consultant, exploring complex problem spaces to support strategic decision making
- Planning/delivering business and user research
- Presenting findings and facilitating strategy sessions with senior stakeholders
- Supporting UX strategy, product market fit and product roadmaps
"I am eternally grateful for Ben’s mentorship. He helped me turn MAJOR into the human-centred agency it is today.
Ben was the first person who made UX really click for me. His guidance on end-to-end user-centred design and research felt refreshingly practical, and it changed how I approached every project."
Martyn McDermott - Brand Experience Lead