UX Design & Research

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Research findings wall presented across the business

Responsive Axure prototype of the student application form

Workshops with customer facing teams to gather customer painpoints

Our users in an international student recruitment fair

Product roadmap voting chart

UI sketching sessions with department staff

Research findings presentation

User journey mapping workshop of the Admissions process

Usability testing report

Usability testing sessions with our global B2B clients (Skype & Quicktime)

Introducing a user-centred design process to an international student recruitment business

Product Strategy / User Research / Project Lead / User Experience Design / Workshops

Working closely with INTO for over a year I interviewed numerous users and internal departments to understand the business and it’s domain. Sharing my research and the their users’ experiences, I liaised between departments, connecting them and advising on their product strategy and business processes.

INTO helps international students select and apply for courses at 30 universities in the UK, US and China. It’s students come from over 70 countries and it has offices and 3rd party B2B customers in each region. Working on an international client and user-base had it’s challenges however research sessions were successful in highlighting the varying user needs and concerns which were fed into the products so they were usable by their global audience.

I worked on 4 key projects during the contract, following a classic user centred design process to help research users, gather business requirements, generate and validate concepts with the business and users, and usability test live features. I initiated and organised research and discovery phases, worked with senior stakeholders to roadmap products and ideate their features then produced detailed prototypes which I monitored through development as part of their multi-disciplinary Scrum teams.

Projects:

Key Deliverables: